Informal Resolution

It is recognised that parents / carers will, from time to time, have normal and legitimate concerns about the progress, achievement, behaviour or welfare of their son or daughter.

Parents / Carers are encouraged to make those concerns known to staff in the Academy so that they can be addressed in partnership with the Academy. Almost invariably, the sooner such concerns are raised the easier it is for an appropriate resolution to be found.

A concern or complaint may be raised with any member of staff. In our Academy this would normally be your child's House Tutor or Year Director.

That person will try and resolve the matter or will refer you to the appropriate person. The member of staff will make a written record of all concerns and complaints and the date on which they were received. If the matter cannot be resolved within 5 school days or in the event that you are not satisfied, you will be advised to proceed to make a formal complaint to the Complaints Coordinator. If the complaint concerns the Principal, the Complaints Co-ordinator would normally refer you to the Chairman of the LGB.